OUR CANCELLATION AND REFUND POLICY
PLEASE READ OUR CANCELLATION AND REFUND POLICY IN ITS ENTIRETY. Do not hesitate to contact us at hello@monokianance.com should you have any questions.
IMPORTANT NOTE:
We know, that you -- as a well-informed consumer – are reviewing the following information before booking. Additionally, we are aware that this information may differ from other travel companies; this is because the experience that is being curated for you is one of a kind and therefore requires a different level of responsibility from the consumer.
APPLICATION FEE
Our application fee is non-refundable. We receive a significant number of applications for this retreat. While others may take advantage of electronic verification systems to review information provided, our process requires multiple human specialists to take part in the selection process. The fees are used to cover the cost of selection and various admission processes.
CANCELLATIONS & REFUNDS
You may cancel your participation in the retreat presented by Monokia at any time, but please be aware of the following cancellation policy:
It is an extraordinary commitment to bring this one of a kind immersive experience to our guests and, therefore ALL payments are non-refundable, including registration fees, late fees, full payments and installment payments. The ONLY exception to this policy is if the retreat must be cancelled in its entirety for any reason in which case Mobrands, LLC will notify all parties via email and provide refund instructions.
Unforeseen situations may present themselves to our guests and for those circumstances, situations and occasions we HIGHLY recommend that you purchase Travel Insurance to cover your assets.
WHY IS MY PAYMENT NONREFUNDABLE?
Our vendor(s) -- hotels, guest speakers, excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the events. This is the only way our vendors will take us seriously, and will want to help us provide the best experiences possible to our guests.
CHARGEBACKS (REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION)
All chargeback notifications received via your bank will be considered cancellation of your reservation made with Mobrands, LLC. All documentation, including confirmation of receipt all of travel policies & agreement signatures will be provided to the banking institution as confirmation of payment application according to all agreed upon terms.
TRAVEL INSURANCE
Troubles and/or change can happen to anyone, including you, and they often occur when you least anticipate them, forcing you to cancel or interrupt your trip, lose your investment, and incur unplanned expenses. We strongly encourage you to purchase travel insurance to cover unexpected events such as loss of income, medical emergencies for you or someone dear to you before and during the trip, a death in the family, natural disasters, and other unforeseen events. In fairness to our passengers that purchase travel insurance, we strictly abide by the Transfer, Cancellation, and Refund Policy contained herein regardless of personal circumstances or circumstances beyond your control that prevent or delay your participation. Travel insurance may be purchased from a national insurer. Type “travel insurance” into a search engine. Insurers usually require the purchase of coverage to occur near the date of booking. Some airlines offer travel insurance – please be aware that such insurance rarely covers more than just the air fare; you might still lose your investment in the retreat package if you take that route. Again, seriously consider purchasing from a direct travel insurance carrier, which usually covers the entire investment.
TRANSFERS
You may transfer your reservation to another person subject to the procedures in this paragraph and acceptance by Mobrands, LLC. Such transfer must be made no later than March 1st, 2019. In order to make the transfer, the owner of the reservation must contact Mobrands, LLC to obtain a transfer form. The reservation owner completes the transfer, which includes the contact information for the recipient. The retreat team will contact the recipient of the transfer for them to complete a Transfer Acceptance Agreement and a Registration Agreement. There is a $150 transfer fee due at the time of transfer, which may be split in any manner between the transferor and the recipient. The transfer between transferor and recipient may be as a gift or as a sale between the two parties, which will be considered completely independent of Mobrands, LLC. Transfers made without the Mobrands, LLC team’s participation and authorization will not be manifested to the final attendee list and there will be no refund of the ticket price.
DELINQUENCIES
Any payment more than fifteen (15) days past due, will incur a late payment fee of $50.00. Mobrands, LLC may also cancel a reservation if the reservation is two (2) payments delinquent. Should Mobrands, LLC cancel the reservation due to payment issue, the terms of this “Cancellation, and Refund Policy” shall apply.
ROOMMATE CANCELLATION
If you purchase the VIP Double Suite package understand you are 100% responsible for the reservation. Should your roommate cancel, we will make all best efforts to assign another roommate if available.